If the e-vignette validity period has not yet been started, you can cancel the e-vignette and request a full refund for the e-vignette.
If the validity has already started you can NOT request a refund for:
- Weekly e-vignette
- Monthly e-vignette
For the yearly e-vignette, on the contrary, you can request a partial refund with the DARS (official Slovenian toll road company).
In this case you should purchase an e-vignette of the same type for the correct registration plate number in order to use the toll roads.
Following the purchase, send a request for a refund of a proportional part of the wrongly purchased e-vignette value to DARS. Describe the reasons for the mistake or error, and enclose copies of the purchase proofs and invoices for the purchase of both e-vignettes, i.e. the wrong and the correct ones. Indicate your data (name, surname, address and postcode) and your bank account number (IBAN).
Should the authorized persons grant your request, DARS will return a proportional part of the wrongly purchased e-vignette value to your bank account. However, the amount will be reduced by the fee for processing the application of EUR 6.
Please note that the service fee (for orders on vignetteslovenia.si) is never refundable.
Related articles:
Does the Slovenian vignette activate immediately?
Can I cancel my digital purchase of the Slovenian vignette?
Do I receive a refund, if I take my vehicle off the Slovenian roads and return the number plates?
Do I get a refund for the Slovenian e-vignette if my car got stolen?